Frequently Asked Questions

This page lists some of the questions most frequently asked by new Customers

Why do I have to make a payment into your Bank Account?

Unfortunately, VoIP Providers are a prime target for fraudsters and VoIP fraud is rampant. In order to protect ourselves, we have to put fraud prevention measures in place. By making a transfer from your bank to ours, it increases the probability that you are a genuine person. We are truly sorry for this inconvenience but hope you will understand.

Why do you only accept subscriptions from verified PayPal accounts?

This is a fraud prevention measure and it shows that you have been through the PayPal verification system.

Why do I have to pay PAYG credits directly into your bank account?

Payments made via PayPal can be taken back very easily by fraudsters without any questions asked.

Can I use my existing VoIP equipment?

Absolutely. We encourage you to do so for our basic plan. The only time we will ask you to use a specific make or model of device is with our premium plan. Even then, you are still welcome to bring your own device (BYOD). See Device Setup

Can you send me a pre-configured VoIP adapter or IP Phone?

We can certainly point you in the right direction. It is very simple for us to configure and manage your VoIP adapters and IP Phones through our platform. All you need to do is enter a few basic settings and well do the rest.

Do you offer any PBX features?

Features that allow you to use our service as a hosted PBX are under constant development so please check with us to find out if we can offer what you need.

Do you allow multiple users on a single account?

Yes. We refer to them as sub-accounts and you can add as many as you like. You can see call records on a sub-account basis but all calls are billed to the main account.

Do you charge for each user or device?

No. We only charge for calls that are made from your main account and any sub-accounts.

Can I make calls with a softphone or a VoIP App on my mobile phone?

Yes you can. You can have them all connected to our service at the same time and you will be able to make outgoing calls from any of them.

Can I receive calls on my mobile phone?

It's possible - but not that simple with current technology. This is a very new area and there are many 'interested parties' that would like to prevent you from doing this. There are however some smart phone App developers doing everything they can to make it possible. Keep an eye on cSIPSimple if you have an Android phone and Acrobits if you have an iPhone. Zoiper is also moving in the right direction. There are very few VoIP Apps available for Windows Phones at present but we hope that will change.

Do you support Simultaneous Ring?

Yes. If you have one of our incoming phone numbers (DID's), then we can setup a Ring Group for you so that all registered phones will ring at the same time when there is an incoming call.

Do you have servers overseas?

Yes, VoIP2Go is an International VoIP Provider and we have access to over 60 servers in dozens of countries worldwide to give your overseas offices the best possible call quality when calling in-country or worldwide.

Will you refund my credit if I stop using your service?

Yes. Well, most of it anyway. We deduct a small amount to cover our bank/PayPal charges to make the refund. We understand that there are any number of reasons you might want to stop using our service, however, we would always welcome you back as a Customer at any time and promptly refunding your credit without any questions is our way of saying "come back soon".